General Information

 
Booking Procedure
 
All room reservations will be guaranteed only by paying in advance or presenting official guarantee letter two weeks before check in time. Upon reservation the resort shall give reservation confirmation number to the guest which will serve as an assurance that the reservation has been entered our reservation system.
Central Reservation Office Address
 
Bole road Alem Building 1st floor, Addis Ababa, Ethiopia Tel: +251118681797 +251116630155, Fax: +251116630690
Cancellation Policy
 
For bookings of 1-10 rooms the client can cancel the booking before 72 hours of check in time without any charge. Cancellations between 72-48 hours of check in time will be charged 25%, cancellations between 48-24 hours of check in time will be charged 50% and no show and after 24 hours cancellation will be charged 100%.
For group bookings of more than ten rooms the Resort will apply the following cancellation policy:
If cancelled before ten days – free cancellation
If cancelled between 9-4 days before arrival – 25% of one night rate of the cancelled rooms will be charged to the client
If cancelled within 3 days of the arrival date – 100% of one night rate of the cancelled rooms will be charged to the client.